Location: Vilnius (Hybrid)
Openings: 2 full-time roles | Morning shift (7:00-16:00) or Evening shift (14:00-23:00)
About Goramp
Goramp is a logistics platform that connects scheduling, yard management, and warehouse operations into one simple system.
We are a fast-growing SaaS company working with B2B customers of various sizes, helping them solve complex operational challenges and improve efficiency across their logistics processes.
About the Role
We are looking for a Customer Success Manager to join our high-impact Customer Success team, working with customers across Australia, New Zealand, Asia, and Europe.
In this role, you will own the post-sale customer relationship, managing a portfolio of accounts and guiding customers through their entire journey - from onboarding to retention and renewal. As a platform specialist, your mission is to drive measurable value for customers by aligning Goramp’s solutions with their operational needs.
This role is ideal for someone with proven experience who is ready to take on more ownership, strategic responsibility, and account growth, with a clear path to a Senior Customer Success Manager position.
What You’ll Do
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Own and manage the full customer lifecycle: onboarding → adoption → retention → renewal
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Build strong, long-term relationships and act as a trusted advisor to your customers
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Drive customer outcomes and time-to-value by aligning product capabilities with business goals
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Monitor and improve customer health, proactively identifying risks and opportunities
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Lead customer engagements including onboarding, check-ins, business reviews, and strategic discussions
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Manage renewals and contract extensions within your portfolio of small to high size companies
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Collaborate cross-functionally with Product, Sales, and Support teams to advocate for customer needs
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Contribute to improving internal Customer Success processes and best practices
What We’re Looking For
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1+ years of experience in Customer Success, Account Management, or similar B2B role
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Excellent written and spoken English (working with international customers)
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Strong communication and relationship-building skills
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Ability to manage multiple accounts and prioritize effectively
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Strong problem-solving skills with a strategic mindset
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Technical aptitude and ability to quickly learn and explain software products
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Proven ability to work independently and take ownership of outcomes
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Experience working in high-performing, cross-functional teams
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Higher education (degree or equivalent)
Nice to Have
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Experience in a SaaS company
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Familiarity with HubSpot or similar CRM tools
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Experience managing bigger B2B accounts
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Experience working with international customers across different regions
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Experience in Logistics
What We Offer
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Competitive base salary
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Generous quarterly performance bonuses
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Hybrid work model with flexible working hours
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Pet friendly office
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Workation up to 90 days per year
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Bonus day-off on your birth month
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Clear career progression into a Senior Customer Success Manager role
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Exposure to global customers across multiple regions
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A collaborative, high-impact team environment
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Opportunity to work on a product solving real-world logistics challenges