About us
Chargemont helps e-commerce businesses manage and reduce chargebacks more effectively. The company works with a growing portfolio of international clients, primarily within the Shopify and broader e-commerce ecosystem.
Chargemont is currently evolving from a service-heavy business into a more scalable technology and AI-driven product company. As the client base continues to grow, the company is strengthening its account management function and looking for someone who can build long-term relationships with key customers, protect existing revenue, and identify opportunities for further growth.
About the role
Chargemont is looking for a Key Account Manager to take ownership of relationships with existing clients and help grow the value of those partnerships over time.
The role combines relationship management, commercial thinking, and analytical problem-solving. You will be responsible for understanding each client's business, monitoring account performance, identifying risks and opportunities, and ensuring clients continue to see strong value from working with Chargemont.
The focus is on retention, account growth, and strategic client management, rather than acquiring new customers. Depending on experience and seniority, the person may take ownership of Chargemont's VIP clients.
Responsibilities
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Own and develop relationships with key existing clients
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Ensure strong client retention and proactively identify potential churn risks
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Identify and execute upsell and cross-sell opportunities within existing accounts
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Develop a deep understanding of each client's business, priorities, and performance
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Analyse account data and translate findings into actionable recommendations
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Lead regular client meetings, performance reviews, and strategic discussions
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Monitor account health, engagement, and commercial potential
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Proactively identify issues and coordinate their resolution internally
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Work closely with the founder, operations, and product/development teams
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Build trusted, long-term relationships with senior client stakeholders
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Help improve and structure Chargemont's account management processes as the company scales
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Potentially take ownership of increasingly strategic and VIP accounts over time
Requirements
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Previous experience in Account Management, Key Account Management, Customer Success, or a similar client-facing commercial role
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Experience within e-commerce or fintech
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Strong relationship-building and stakeholder management skills
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Commercial mindset with experience in account retention, upselling, or account growth
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Strong analytical thinking and ability to quickly understand complex information and data
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High level of attention to detail and ownership
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Ability to independently manage important client relationships
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Bachelor’s degree or equivalent higher education, a Master’s degree is considered an advantage
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Fluent English
Would be considered a strong advantage
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Experience working with Shopify merchants or within the Shopify ecosystem
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Experience in payments, chargebacks, payment operations, or e-commerce infrastructure
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Experience managing international clients
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Experience managing large or strategically important accounts
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Exposure to retention, expansion revenue, NRR, churn, or similar commercial KPIs
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Experience in a fast-growing technology company
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Experience building or improving account management processes
What we offer
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A strategically important role in a fast-growing international company
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Ownership of meaningful client relationships and direct impact on retention and revenue growth
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Close collaboration with the founder and high visibility across the business
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Opportunity to progressively take ownership of larger and more strategic accounts
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Significant autonomy and responsibility
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Opportunity to shape how the account management function develops as Chargemont scales
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Competitive salary + performance-based bonuses